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Returns Policy

Returns

At WatchPro, we make every effort to describe and display our products as realistically as possible. We also understand that sometimes items you receive are not quite as you expected.

If you are not entirely satisfied with your purchase for any reason, our returns policy allows you to send your item(s) back and receive a full refund*. Nearly all refunds are processed the day they are received.

You have 14 days to inform us if you wish to return your watch to us. From the date you inform us, you then a further 14 days to return it to us for a full refund. When we receive your unwanted watch, we will process your return and we will refund you to your original payment method you used to place your order.

Please note, to receive a full refund, the following conditions apply:

  • The item(s) must be unworn and in the same condition in which they were received
  • Item(s) must be returned in their original packaging, with instructions, guarantee and any other extras that were included in the original package
  • If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours

For further details regarding your right to return items, please refer to our terms & conditions.

How to Return Items

All returns are processed through our courier, DHL and can be collected from your address. To ensure your return can be processed as quickly and efficiently as possibly, please follow the below instructions:

  1. Contact our customer team, either by phone on 0203 514 0569 or by email at helpdesk@watchpro.com, stating your order number and reason for return. Our customer team will then arrange with you a date and time for DHL to collect your parcel from your original delivery address.
  2. Pack up your order in its original packaging. Please include a cover note detailing the reason for the return, along with the original dispatch note you received with your order. If you have misplaced your dispatch note, please add your order number to the cover note.
  3. Keep a look out for your returns label, which our customer service team will send to you via email or in the post.
  4. Print your returns label if we emailed it and attach it securely to your parcel.
  5. Wait for DHL to pick up your package. DHL will then send it back to us for processing.

If you have any further questions on how to return your items, please do not hesitate to contact our customer service team.

Issuing Your Refund

When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure it’s eligibility for refund.

Our team endeavours to process refunds as quickly as possible and most refunds are processed on the same day they are received. Once processed, your refund will be issued to the payment method you used to place your order. We will let you know by email when your refund has been issued. Please note, it may take up to 14 days for the money to reach your account.

Faulty items

If you experience a manufacturing fault with your item(s) within the first 30 days of ownership, you will be eligible to receive a replacement provided that you inform us within a 30 day period.

If you experience a manufacturing fault with your item(s) and you return it outside of 30 days of ownership, we will require your item to be sent for a repair. Please note, due to the Covid-19 pandemic the approved service centres for all brands are experiencing up to a 8-10 weeks delay.

Faulty items must be returned using the same process described above. If returned by standard postage, we offer a reimbursement of up to £20. For further details regarding your rights in relation to faulty goods, please see our Terms & Conditions.

Please be advised that your item(s) may have a limited warranty with the manufacturer, and as a result of this, some faults are not covered under warranty and will be chargeable. If you want to know if your fault is covered under warranty, our customer service team are happy to help. You can call us on 0203 514 0569 or email us at helpdesk@watchpro.com.

*under the conditions set out in our returns policy. Please see Terms & Conditions for more info.