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Frequently Asked Questions

Please see below a collection of frequently asked questions along with comprehensive answers. If you have any questions that are not answered below, please do not hesitate to contact our customer care team who would be delighted to assist you.

We are currently operating as normal and are not experiencing any delays in dispatching orders. Please check the Royal Mail or DHL websites for up-to-date information on any delays our couriers may be experiencing

As our products are shipped from the UK the changes made by Brexit will have no effect on your order.

Unfortunately WatchPro do not dispatch orders on bank holidays. Orders received on bank holidays will be dispatched on the next working day, and delivery times will reflect this accordingly

If it has been longer than 3 working days and your order has still not been dispatched, please contact our customer service team who will be happy to assist you in locating your order.

Attached to your dispatch note is a tracking number. You can track where your order is through the DHL or Royal Mail website, depending on the courier. If you cannot get tracking information and it has been longer than:

  • 3 Working days for Royal Mail
  • 3 Working days for DHL

Please contact our customer service team who will investigate the missing parcel with the relevant courier.

Yes, we can deliver to work addresses as long as there is someone there to accept the delivery. Please note we can not accept liability for lost orders that have been delivered to a work address.

It is important to us that your order is received safely and securely. If you are not in when delivery of your item is attempted, the courier will either leave a card with follow-up instructions of how you can receive your order or send it back to us the sender.

As a standard, orders over the value of £500 will have to be signed for. Due to the COVID-19 pandemic, steps have been taken by couriers to provide contactless delivery. Please see the Royal Mail or DHL website for further details on contactless delivery.

Regrettably, WatchPro cannot provide compensation for late deliveries or any consequential losses.

Sometimes, orders that have had multiple failed delivery attempts or have been labelled with the wrong address are returned to us. If this happens, we will inform you via email and proceed by attempting to resend your order, or issuing a refund as per your instruction.

Please note, for any refunds issues, WatchPro may deduct the original shipping costs for orders with wrongly inputted addresses.

WatchPro Shop, the Official Online Store of WatchPro, is operated under licence by The Watch Shop Holdings Limited.