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Delivery Policy

Here at WatchPro, we pride ourselves on ensuring every order is picked and packed with care and sent out to you as quickly as possible. We offer next day delivery* if you place your order before 4pm on weekdays. We are delighted to inform you that we offer this service for free on all orders you place with us.

Our aim is to always provide you with excellent service. Whether you’re ordering for a loved one or yourself, rest assured the WatchPro team will deliver this time and time again.

UK Next Day Delivery

Delivery Options

Place your order before 4pm Monday to Friday to receive it the next working day. We offer a free DHL Express delivery option or for an extra £20 we can send with Pre 9am delivery with Royal Mail

Once your order is dispatched, you will receive a tracking number which will allow you to track your parcel through your chosen courier. Please see below for frequently asked questions on delivery. If you have any other queries, feel free to contact our customer team who will be happy to assist you.

FAQs

We are currently operating as normal and are not experiencing any delays in dispatching orders. Please check the Royal Mail or DHL websites for up-to-date information on any delays our couriers may be experiencing.

As our products are shipped from the UK the changes made by Brexit will have no effect on your order.

Currently, we do not operate and thus dispatch orders on bank holidays. Orders received on bank holidays will be dispatched on the next working day and delivery will be reflected as such.

>If it has been longer than 3 working days and your order has still not been dispatched, please contact our customer service team who will be happy to assist you in locating your order.

Attached to your dispatch note is a tracking number. You can track where your order is through the DHL or Royal Mail website, depending on the courier. If you cannot get tracking information and it has been longer than:

  • 3 working days for Royal Mail
  • 3 working days for DHL Express

please contact our customer service team who will investigate the missing parcel with the relevant courier.

We allow delivery to work addresses, as long as there is someone there to accept the delivery. Please note we can not accept liability for lost orders that have been delivered in this way.

It is important to us that your order is received safely and securely. If you are not in when delivery of your item is attempted, the courier will either leave a card with follow-up instructions of how you can receive your order or send it back to us the sender.

Normally, you would have to sign for orders over the value of £500, however because of the COVID-19 pandemic, steps have been taken by couriers to provide contactless delivery. Please see the Royal Mail or DHL website for further details on contactless delivery.

Unfortunately, WatchPro cannot provide compensation for late deliveries or any consequential losses.

Sometimes, orders that have had multiple failed delivery attempts or have been labelled with the wrong address are returned to us. If this happens, we will inform you via email. We will then proceed by resending your order orissuing a refund for the price of the goods not received to your original payment method. Please note WatchPro may deduct from the refund the original shipping costs for orders with wrongly inputted addresses.



*please note, delivery to remote locations may take 2 working todays; see our terms and conditions for more information

Last Updated: March 2021